The Service Specialist is a master at working with our customers to diagnose and repair mobile devices in a manner that exceeds the expectations set forth by Apple and our customers. Maintains the necessary Apple Certifications to ensure that we are have the knowledge to keep up with changes in policies and procedures necessary become a Premium Service Provider. Provides exemplary customer service by demonstrating care and empathy unmatched by our competitors.
Deliver Financial Results
Meet or exceed the following Personal goals:
Ensure that all service parts are returned in a timely manner as outlined by Apple.
Embrace a culture around operational excellence within the store by following store protocols for cash handling, sales/return policies, and adhere to policies designed to deter shrink.
Enhance the Customer Experience
Develop Employee Engagement
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